Practical advice
When the form is enough
The form is suitable for regular service, oil changes, tyres, Czech STK preparation or a fault you can describe while the car remains drivable. You can add make, model, photo and preferred date.
When calling is better
Call for a car that cannot be driven safely, brake problem, red warning light, significant fluid leak, burning smell, smoke, serious noise or loss of power. A call helps assess whether further driving is safe.
Why it matters
With urgent faults, it is not just about booking a slot. We need to know whether it is safe to continue driving, whether to stop the car and what next step makes sense.
What to prepare before calling
It helps to know the make and model, a short description of the issue, when it appeared, whether a warning light is on and whether the car can still be driven. Photos or Czech STK reports can be sent later via the form.
Call especially in these situations
- the car is not drivable or will not start
- brakes grind, vibrate or the pedal feels soft
- a red warning light is on or a warning light flashes
- fluid is leaking or there is a burning smell
- the car loses power, smokes or makes serious noise
Practical next step
The useful question is not just what might be wrong, but how urgent it is. A minor recurring symptom can usually be sent through the enquiry form. Anything involving brakes, steering, warning lights, leaks, loss of power or a car that cannot be driven safely is worth a phone call before you keep driving.
What to write before booking
Describe what changed, when the issue appears and whether the car can still be driven. For routine work, a short written request is usually enough. Include the make, model, year, approximate mileage and when the symptom appears. A photo of a warning light, leak, worn tyre, STK report or previous diagnostic result is often more useful than a long description.
How the workshop decides priority
First we separate safety-critical issues from routine service items. Brakes, steering, heavy leaks, smoke, serious noises, red warning lights and cars that cannot be driven safely take priority. We only start repair work once the finding and the agreed next step are clear.
Frequently asked questions
Can I still drive with this issue?
If the car drives as usual and you need oil, tyres or a calm check, the form is fine. Safety issues or a car that cannot be driven safely are phone-first situations.
What should I include in the request?
Describe what changed, when the issue appears and whether the car can still be driven. For routine work, a short written request is usually enough.
When is calling safer?
Call for brake issues, red warning lights, a car that cannot be driven safely, major fluid leaks, burning smell, smoke or serious noise.